ICG Real Estate Investments - International Capital Group

Terms of Use

General

This website icgre.com is owned and operated by International Capital Group Real Estate Investments (ICGRE) (“ICGRE” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from us.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service. We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content located on the site shall remain the sole property of ICGRE or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from International Capital Group Real Estate Investments.

You must not:

Republish material from our website without prior written consent.
Sell or rent material from our website.
Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
Redistribute any content from our website, including onto another website.

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Use of External Links

www.icgre.com may contain links to many other websites. International Capital Group Real Estate Investments cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by International Capital Group Real Estate Investments do not constitute an endorsement by ICGRE or any of its employees of the sponsors of these sites or the products or information presented therein.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Restricted Access

Our membership area is a restrict access area to parts (or all) of our website and we reserve full rights to do so. When we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

International Capital Group Real Estate Investments may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, ICGRE uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Information You Provide

ICGRE (or third parties acting on its behalf) may collect information related to your use of the Site. Third-party platforms through which you access the Site may collect information related to your use of such third-party platform and make such information available to ICGRE subject to your agreement with the applicable third-party platform. ICGRE’s collection and use of all such information shall at all times conform to this Terms of Use, the International Capital Group Real Estate Investments Privacy Policy, and applicable law.

International Capital Group Real Estate Investments will use and protect your personal information, such as your name and address, in accordance with the ICGRE Privacy Statement, the contents of which are incorporated by reference into these Terms of Use.

Disclaimer and Limitation of Liability

International Capital Group Real Estate Investments makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided ‘as is’ without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall International Capital Group Real Estate Investments or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if ICGRE has been advised of the possibility of such loss or damages.

Membership Renewal Terms

By enrolling in automatic membership renewal program with International Capital Group Real Estate Investments, you (“the member”) are confirming that you have carefully read, understand, and agree to the following terms and conditions:

Authorization: You authorize International Capital Group Real Estate Investments to charge your authorized credit, debit, or bank card (“card on file”) for your membership dues in the amount consistent with your membership type based on one of the following plans that you select:

Membership Tier & Dues

Membership Tier	Dues, paid annually (1 payment)	Dues, paid monthly (12 payments)
Plus	$5.00	$55.00
Premier	$19.95	$200.00

If you selected the annual payment plan, we will charge the full amount of your dues to your card on file once every year on the annual expiration date of your membership each.

If you selected the monthly payment plan, we will charge 12 monthly payments in the amount corresponding to your membership type to your card on file on the last day of every month for each year of membership.

Your membership will renew automatically unless you withdraw from the program (Please refer to V, “Cancellation”).

II. Payment Terms: International Capital Group Real Estate Investments accepts credit and debit payments by VISA, MasterCard, and PayPal. If paying using a credit card that belongs to your institution, you agree that you are an authorized user of said credit card. In the event that you become no longer authorized to use the card, you are responsible for updating and replacing the credit card information on file through your online renewal process or by contacting The International Capital Group Real Estate Investments at membership@icgre.com.

We will notify you by e-mail or phone if your card on file is declined or we are unable to charge it for other reasons. You will be responsible for updating your payment information within 10 business days of notification to continue your participation in the automatic membership renewal program. If unpaid dues are not rectified within 60 days of the due date, we may terminate your membership from International Capital Group Real Estate Investments.

III. Notifications: We will send e-mail notifications about upcoming charges to your e-mail address on file with us 30 days and 15 days before their due date and a receipt of payment after payment has been processed.

IV. Reserved Rights: International Capital Group Real Estate Investments reserves the right to end the automatic membership renewal program at any time with at least 30 days notice. International Capital Group Real Estate Investments also reserves the right to deny automatic or monthly payments to any member for any reason and the right to change annual membership dues rates, any changes to which will not go into effect until the next calendar year.

V. Cancellation: You can withdraw from the automatic membership renewal program at any time by contacting us in writing:

Mail:

International Capital Group Real Estate Investments
165 N. Redwood Dr.,
Suite #150,
San Rafael, CA, 94903, USA
(415) 927-7504
E-mail: membership@icgre.com

(a) Effect of Early Cancellation On Monthly Payment Plan: If you withdraw from the automatic membership renewal program before making all 12 dues payments for the year, you authorize us to charge the remaining amount to your card on file at the time of your withdrawal.

VI. Privacy: The automatic membership renewal program is governed by International Capital Group Real Estate Investments Privacy Policy

Miscellaneous

Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by binding arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association or of the International Centre for Dispute Resolution in effect on the date of the commencement of arbitration, rather than in court, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets. The place of arbitration shall be the state and county of California. The language of the arbitration shall be English. There shall be one arbitrator. Each party shall bear its own costs in the arbitration. ICGRE shall also have the right to commence and prosecute any legal or equitable action or proceeding before any court of competent jurisdiction to obtain injunctive or other relief against you in the event that, in the opinion of ICGRE, such action is necessary or desirable.

These Terms of Use are governed by and shall be construed in accordance with the laws of the California, without respect to its conflict of laws principles.

In the event of any conflict between these Terms of Use and any license agreement you enter with ICGRE, the terms of such license agreement shall control.

These Terms of Use shall be construed neither against nor in favor of any party, but rather in accordance with the fair meaning of the language hereof. The invalidity or unenforceability of any part of these Terms of Use shall not affect the validity or enforceability of the balance hereof.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here:

membership@icgre.com

Add Me to the Quick List!

Privacy Policy

Who we are

This Privacy Statement describes how International Capital Group Real Estate Investments (ICGRE) manage personal information and respect your privacy. This policy may be amended from time to time. We encourage visitors to and users of our sites to regularly review our Privacy Policy.

All “Personal Information” (which is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. To update your information and preferences, see the section entitled “Updating Your Personal Information and Privacy Preferences.”

International Capital Group Real Estate Investments is made up of different legal entities. This privacy notice is issued on behalf of the International Capital Group Real Estate Investments group of companies. When we refer to “ICGRE”, “we”, “us” or “our” in this privacy notice, we mean the ICGRE entity that acts as the controller or processor of your information, as explained in more detail in the “Entities Collecting Personal Information” section below.

Our website address is: https://icgre.com.

What personal data we collect and why we collect it

As a visitor to the Site, you can engage in many activities without providing any Personal Information.

However, when you register to use a ICGRE site and order products or services as a ICGRE subscriber in order to provide the services to you, we may collect the following Personal Information from you:

Contact information such as your name, phone and fax numbers, address and email address; and
Billing information such as the number, expiration date, card type and billing address of your credit card;
Profile data, including your username and password, details about your purchases and the Content that you license from us.

Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

As is true of most websites, when you use the Site, ICGRE or third party subprocessors contracted by ICGRE may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. ICGRE also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.

In order to reduce errors in our database, authenticate our users, and prevent abuse of our system, we may on occasion supplement the Personal Information you submit to us with information from third-party sources. For example, we may supplement your contact information with address information provided by the U.S. Postal Service to qualify your information and prevent errors in our database. We may supplement the information that we collect directly from you with information stored in third-party databases, such as demographic information or company information in order to make it more likely that any marketing communications we send will be relevant and of interest to you.

Understanding Your Personal Information and Privacy Preferences

Upon request ICGRE will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at membership@icgre.com.

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, “My Account”, where you can view and make changes to most of your Personal Information immediately. If you wish to delete your account or request that we no longer use your information to provide you services, contact our office by email (info@icgre.com) or phone (415-927-7504.) We will respond to your request promptly within a reasonable timeframe.

How Your Personal Information Is Used

ICGRE collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. ICGRE may use this information to:

Authenticate and provide access to the ICGRE website and services.
Process your financial transactions.
Send you order / renewal confirmations.
Respond to customer service requests, questions and concerns.
Administer your account.
Send you requested product or service information.
Keep you informed about special offers and services of ICGRE and selected third parties.
Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
Meet our research and product/service development needs and to improve our Site, services and offerings; and
Customize your experience, including targeting our services, search results, and offerings to you.

We store information that we collect through cookies, log files, transparent images, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences. This information is explained in more detail in sections below.

In certain situations, ICGRE may be required to comply with legal obligations to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on ICGRE), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you in order to comply with our legal obligations if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Legal Bases for Processing

For individuals located in European Economic Area (EEA) and UK, we rely on the following legal bases for the processing of your personal data:

Where processing is necessary to perform our contract with you:
- Providing access to the ICGRE websites, mobiles applications, and services to fulfill the terms of your contract;
- Customizing your experience, including targeting our services, search results, and offerings to you.
- Providing information so that you can make decisions about ICGRE services;
- Processing your financial transactions and sending you order / renewal confirmations;
- Register your rights, if any, to technical support or other benefits that may be made available to registered users;
- Responding to your customer service requests, questions and concerns;
- Administering your account.
Processing in furtherance of ICGRE’s legitimate interests:
- Providing, improving and customizing our website and services;
- Administering our operations and meeting our contractual obligations to our customers and contributors;
- Analyzing and understanding how our online platforms are being used;
- Maintaining the security and integrity of our websites, mobile applications and other services;
- Sending you requested product or service information and keeping you informed about special offers and services of ICGRE and selected third parties;
- Administering promotions and sweepstakes;
- Research and product/service development for the improvement of our Site, services and offerings.
Processing is necessary for compliance with ICGRE legal obligations, including:
- Investigating and protecting against intellectual property infringement, fraud, spam, harassment, crime and security risks;
- Compliance with money laundering, bribery, corruption, and applicable sanctions laws and regulations; and
- Meeting financial reporting and other obligations under applicable securities laws.

Protection of Your Personal Information

The Personal Information that you provide in connection with the use of the Site is protected in several ways.

Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
Your Personal Information resides on secure servers that only selected ICGRE personnel and contractors have access to via password.
Your Personal Information is encrypted whenever it is transmitted to ICGRE.
When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology

We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security on our Web Sites, you can send email to us at membership@icgre.com

Changes in Privacy Policy

ICGRE reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email or on the home page of the Site when we make material changes to this Privacy Policy prior to the change becoming effective. If as the result of such changes, you want to alter the ways in which ICGRE is allowed to use your Personal Information, you can do so by following the procedure described in the section entitled “Updating Your Personal Information and Privacy Preferences.”

You will be deemed to have been made aware of, and will be subject to, any material changes to the Privacy Policy after such notice has been posted with the following exception: If at the time you provide Personal Information to ICGRE you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by ICGRE or by third parties, ICGRE will not change your preference in this regard without your express consent. However, if ICGRE is acquired by or merged with another entity, ICGRE may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent, but ICGRE will provide notice of such asset sales, acquisitions, or mergers on this Site.

Children

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact membership@icgre.com to have the data removed and terminate the child’s account.

Entities Collecting Personal Information

Personal Information on this website is collected by International Capital Group Real Estate Investments, 165 N. Redwood Dr., Suite #150, San Rafael, CA, 94903, USA and its telephone number is (415) 927-7504.

Privacy Complaints

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Personal Data, seek to update, delete or correct this Information, and request to restrict further processing of your Personal Data.

To the extent that International Capital Group Real Estate Investments processing of your Personal Data is subject to the EU General Data Protection Regulation, ICGRE relies on its legitimate interests, described above, to process your data. Where ICGRE processes certain Personal Data for ICGRE’s own direct marketing purposes, you have a right to object to ICGRE’s use of your Personal Data for this purpose at any time by clicking on the link, “My Account” and opting out from receiving all email. If you are a contributor, you can change your profile here.

You may request the deletion of your Personal Data from our systems and/or opt-out of further processing of your Personal Data by visiting the “My Account – Preferences” page and following the instructions under the section titled “Delete My Personal Data”

If you wish to make any other objection to the processor of your personal data, you may also object to processing by emailing membership@icgre.com

International Capital Group Real Estate Investments takes its users’ privacy concerns seriously. If you believe that ICGRE has not complied with this Privacy Policy with respect to your Personal Information, you may contact us at International Capital Group Real Estate Investments, 165 N. Redwood Dr., Suite #150, San Rafael, CA, 94903, USA (415) 927-7504. In your letter please describe in as much detail as possible the ways in which you believe that the ICGRE Privacy Policy has not been complied with. We will investigate your complaint promptly.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact us at membership@icgre.com

Specific information about how this website may collect, retain, and use your personal information.

Website Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact and other online forms

If you use one of our contact forms to contact ICG to request information your message and other contact information is transmitted to our business administrators. If you use one of our signup forms (e.g. the Quick Send List request) your name will be added to our mailing list. If you register for membership, an event, or purchase other products or services we will retain your information.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We send anonymous data to Google Analytics to gather other anonymous statistical information about site usage.

Learn more about how Google Analytics tracks your data here.
Learn how to Opt-out of sending your data to Google Analytics here.
We also use Google AdWords which uses cookies to display ads based on your past visits to our website.
You can control the information Google uses to show you ads here.
Learn how to opt out of Interest-based Advertising such as Google AdWords and Facebook pixel by going here.

Who we share your data with

Google Analytic products (Google Analytics and Google Adwords). See Analytics section of Privacy Policy for more information.
Constant Contact (we send your name and email address to Constant Contact when you enter email address into a form submission, and when you sign up for membership.)

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What third parties we receive data from

We may receive data on user behavior from third-party analytics companies such as Google Analytics. We may also receive data from social media companies we advertise with, such as Facebook, in order to measure the usefulness of our advertising. While we don’t rule out the possibility that information about particular could be included in this 3rd-party data, it is generally presented as aggregated or statistical data.

What automated decision making and/or profiling we do with user data

The website emails registered participants based on certain simple triggers such as making a purchase or completing a lesson in the online course. The site may also generate messages to course participants if no activity had been detected for a certain period of time.

Our contact information

Personal Information on this website is collected by International Capital Group Real Estate Investments, 165 N. Redwood Dr., Suite #150, San Rafael, CA, 94903, USA and its telephone number is (415) 927-7504.

Additional information

How we protect your data

The website is hosted on a web server that is deemed PCI compliant, meaning the hosting company maintains security and data integrity sufficient to pass payment card industry data security standards. In addition, we use a series of security measures and protocols to minimize the risk that the site will be compromised by user error. These measures include but are not limited to enforcing strong passwords, routine security scans, frequent software updates, and monitoring unexpected file changes.

What data breach procedures we have in place

If we detect or if we are informed of a data breach we will perform the following steps

Notify the hosting company and ask for assistance to prevent further intrusion, damage, and loss of information
Make an archive of the current, compromised website and data and store it in a secure location isolated from the server
Restore the website to the most recent “clean” (uncompromised) version available
Attempt to determine what if any information was lost
Notify all visitors that we have contact information for that their information may have been accessed
Attempt to determine who the relevant law-enforcement authorities are and notify them of the breach

3rd-Party utilities and software we use

BackupBuddy

What personal data we collect and why we collect it

Backups

Per the functionality of this plugin, backups of our website files and/or database are created and stored locally on our server and/or remotely on 3rd party servers based on the settings of this plugin. Archives can include, but are not limited to, file and database assets, including hashed passwords, 3rd party data, uploads and user information. These backups are stored to provide critical functionality of this plugin.

How long we retain your data

Backups

Backup retention is completely up to the website owner. This can vary from less than one minute to indefinitely.

Cookies

Cookies used during the restore/import process expire after 24 hours.

Plugin Settings

Settings are retained indefinitely until they are changed or removed manually.

Where we send your data

Backups are configured to be sent to third-party (Amazon.com’s S3) servers for long-term storage.

How we protect your data

Backups

Backup zip files are stored with hashed file names to prevent filename guessing and directory browsing is disabled.

What third parties we receive data from

Backup Destinations

Backups can be sent to third-party destination servers, including but not limited to:

Amazon S3 | Privacy Policy

Links to third party privacy policies have been included.

Events Manager

We collect and store information you submit to us when making a booking, for the purpose of reserving your requested spaces at our event and maintaining a record of attendance.
We collect and store information you submit to us about events (and corresponding locations) you would like to publish on our site.
We may use cookies to temporarily store information about a booking in progress as well as any error/confirmation messages whilst submitting or managing your events and locations.

iThemes Security

What personal data we collect and why we collect it

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.

Who we share your data with

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

In order to ensure file integrity, iThemes Security pulls data from wordpress.org, ithemes.com, and amazonaws.com. No personal data is sent to these sites. Requests to wordpress.org include the WordPress version, the site’s locale, a list of installed plugins, and a list of each plugin’s version. Requests to ithemes.com and amazonaws.com include the installed iThemes products and their versions. For wordpress.org privacy policy details, please see the WordPress Privacy Policy. For ithemes.com privacy policy details, please see the iThemes Privacy Policy. Requests to amazonaws.com are to content added and managed by iThemes which is covered by the Amazon Web Services Data Privacy policy.

When running Security Check, ithemes.com will be contacted as part of a process to determine if the site supports TLS/SSL requests. No personal data is sent to ithemes.com as part of this process. Requests to ithemes.com include the site’s URL. For ithemes.com privacy policy details, please see the iThemes Privacy Policy.

How long we retain your data

Security logs are retained for 14 days.

Where we send your data

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

Paid Memberships Pro

Data Collected to Manage Your Membership

At checkout, we will collect your name, email address, username, and password. This information is used to setup your account for our site. If you are redirected to an offsite payment gateway to complete your payment, we may store this information in a temporary session variable to setup your account when you return to our site.

At checkout, we may also collect your billing address and phone number. This information is used to confirm your credit card. The billing address and phone number are saved by our site to prepopulate the checkout form for future purchases and so we can get in touch with you if needed to discuss your order.

At checkout, we may also collect your credit card number, expiration date, and security code. This information is passed to our payment gateway to process your purchase. The last 4 digits of your credit card number and the expiration date are saved by our site to use for reference and to send you an email if your credit card will expire before the next recurring payment.

When logged in, we use cookies to track some of your activity on our site including logins, visits, and page views.

Ecommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We may share information with third parties who help us provide our orders and store services to you; for example PayPal or Stripe payment processing.

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

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